Română
Delivery and Return
- The shipment is sent by DHL courier, in approximately 3-7 working days from the date of telephone confirmation of the order.
- The products are delivered accompanied by the fiscal invoice and warranty certificate.
- Please keep in mind that Nichita products are made to order only from natural leather, they are not in stock, according to the specifications configured by you – color, leather type, size, buckle/metal accessory – so you are fully responsible for the image – of the final product.
The products made to order are not serial products, they are made by hand and are executed at the express request of the customer, a fact that entails the impossibility of returning the product.
Product warranty
I offer a lifetime warranty on almost everything. The exception is watch or bracelet straps, for reasons of hygiene they should be changed once a year.
This guarantee is beyond words. I would be lying if I said that in 30 years there were no problems from our side. And each time we have resolved them in favor of the client, often at a loss. Thus, customers returned for purchases in 90% of cases.
My dream is to have such a service in any field. Honest, reliable, without red tape and with love for each client.
Lifetime warranty – What does it cover?
The guarantee applies to the stitching first, but in any case we will never let a customer down and we will always meet you half way. If the metal part breaks, we will replace it at our expense. If you want to improve the product because the thread gets dirty or restore the shine of the old buckle that is already an additional cost plus shipping. In the first 5 years, I was only contacted 6 times under warranty – due to poor quality fittings, since then I realized that warranty repairs cost me more and that’s why now I only use accessories or fittings produced by me or the best on the market.
Payment policy
Before finalizing the order, you have the opportunity to choose your payment method:
- Refund to the courier only in Romania – the value of the ordered products is paid directly to the courier who delivers the products. This payment method is only available for orders that do not exceed a total of 800 lei.
- Online with a bank card through EuPlatesc (Visa/Maestro/Mastercard) – no commission is charged.
- Payment order
Important to know!!!
- Orders with a value greater than 500 lei have FREE shipping only in Romania!!!
- Orders exceeding a total of 800 lei are paid in advance.
- Orders containing personalized / engraved products are paid in advance.
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